Better Agent vs Presto Voice

What users praise

• • End-to-end type safety across agent definitions and tools.
• • Composable agents built from smaller, reusable pieces.
• • Durable runs with resume, replay, and thread continuation.
• • Human-in-the-loop approvals for sensitive tool actions.

What frustrates them

• • Steep learning curve for non-TypeScript developers.
• • Beta releases change APIs frequently, causing maintenance burden.
• • Requires manual setup of storage adapters and self-hosting infrastructure.
• • Little community documentation or tutorials beyond basic examples.

What users praise

• • Vendor claims up to 95% non-intervention on drive-thru orders, saving labor costs.
• • Claims an upselling engine with 88% offer acceptance and 6% revenue lift.
• • Runs a spectrum of Voice AI models to adapt to different menus and speech patterns.
• • Has 15+ years of restaurant-industry experience and national rollout references.

What frustrates them

• • No independent user reviews or community validation of the vendor's claims.
• • Brand name 'Presto' is confused with unrelated products like canners and transit cards.
• • App Store reviews for a similarly named app cite glitches, autoload failures, and connection errors.
• • Tourists report being locked out of the related Presto transit app without a Canadian address.