Dust vs Presto Voice

The capabilities barely overlap. Dust is a build-your-own agent platform: you define an agent with instructions, skills, and knowledge, attach tools, and run it on a schedule, on a trigger, or from chat. It spans 70+ connectors (Slack, Notion, Google Drive, GitHub, Salesforce, Zendesk) plus native and remote MCP servers for anything not covered. You choose a model per agent from 20+ frontier and open-source options across OpenAI, Anthropic, Google, Mistral, and DeepSeek — so one agent can run a cheap model and another a frontier one. Governance is a first-class feature: Pods for shared team context, Spaces to segment company data by team, a dual-layer permission model that separates agent data access from user access, and SSO (Okta, Entra ID, Jumpcloud) with SCIM. July 2026's self-improving skills let reusable instruction sets adapt from usage instead of being hand-rewritten, and agents can be looped into an email thread by forwarding to them. Presto Voice does one job: answer the speaker post, take the order, and consistently offer add-ons and specials. It deliberately runs a spectrum of voice approaches rather than one model, tuned for multi-brand menus and speech patterns, and Presto owns installation, POS/headset integration, and ongoing support. There is no user-facing model configuration and no documented API — the vendor manages the stack.

The two pricing models don't even share a shape, which is itself the giveaway that these serve different buyers. Dust is freemium with credit-based consumption: its own 'not for' list warns that buyers wanting flat-rate predictable billing should look elsewhere, because credits vary by model and tool use and do not roll over. Practically, that means your bill tracks which models your agents call and how often — a per-agent model choice is a cost lever, not just a quality lever. Enterprise adds the white-labellable Frames, SSO/SCIM, and EU data residency conversation, which is where a real procurement cycle starts. Presto Voice publishes no pricing at all: it's contact-sales, and its 'not for' list explicitly excludes buyers who insist on published self-serve pricing before taking a call. That's consistent with a managed deployment — installation at scale without disrupting live lanes, POS and headset integration handled by Presto, ongoing vendor support, and ROI reporting across non-intervention, upsell, and revenue lift. Vendor-published outcomes (up to 95% non-intervention, up to 88% upsell offer rate, up to 6% monthly incremental revenue) are the numbers you'd weigh against contract cost in a business case, not a per-seat price. Comparing a Dust credit invoice to a Presto managed-deployment contract tells you nothing useful.