Features
Dialect-aware automatic speech recognition (ASR)
Natural language understanding and reasoning
Text-to-speech with regional accents and tone control
Customizable guardrails and fallback flows
Workflow engine for system integration
No-code Agent Studio for conversation design
Simulation environment for testing agents
Call transcription, scoring, and analytics
Tool calling and native function execution
<500ms streaming turn-taking latency
75+ concurrent call support
100+ voices across markets
Telephony integration (inbound/outbound)
AI Agents for automated workflow execution
Flow Builder low-code automation design tool
Sidekick natural language AI assistant
Flow AI in-platform automation assistant
Voice AI for patient communications
Automated copay estimation with RTE verification
Care gap outreach and self-scheduling
Automated referral management and leakage reduction
Automated appeal letter generation
Real-time eligibility verification
Patient intake and registration automation
Order transcription automation
Denial prevention workflows
Pre-procedure instructions via Voice AI Agent
