Features
Omnichannel AI agent (web, email, phone, SMS, WhatsApp, Telegram)
Contextual handoff to humans with full history and signals
Rule-based reasoning with guardrails and precedent learning
What-if simulation for decision outcomes
Single API key for all AI providers
Automatic failover between AI providers
Unified billing and predictable costs
Open-source Core under MIT license (AgentDock Core)
Modular Node System for workflow composition
Proactive follow-up on quotes, reminders, and re-engagement
Compliance monitoring with 24/7 AI monitoring
Call center voice AI agents
Automated resume screening and contract processing
Financial report generation (20x faster claimed)
Team Inbox with AI-sorted tickets and alerts
Voice Agent with AI call handling and routing
AI Chatbot & Search supporting 75+ languages
Workflow automation for permits and licenses
Constituent Relationship Manager (CRM)
Outbound Communications for proactive alerts and notifications
Real-time service performance analytics
ArcGIS integration for spatial data
Municipal code lookup integration
Payment gateway integration
VoIP phone system integration
ADA-compliant accessibility
24/7 self-service across web, mobile, and voice
Automated case routing and escalation
Real-time status updates for residents
Dedicated customer success manager (Unify tier)
