Features
Omnichannel AI agent (web, email, phone, SMS, WhatsApp, Telegram)
Contextual handoff to humans with full history and signals
Rule-based reasoning with guardrails and precedent learning
What-if simulation for decision outcomes
Single API key for all AI providers
Automatic failover between AI providers
Unified billing and predictable costs
Open-source Core under MIT license (AgentDock Core)
Modular Node System for workflow composition
Proactive follow-up on quotes, reminders, and re-engagement
Compliance monitoring with 24/7 AI monitoring
Call center voice AI agents
Automated resume screening and contract processing
Financial report generation (20x faster claimed)
Team Inbox with AI-sorted tickets and alerts
No-code visual workflow builder
Omnichannel deployment (web, phone, mobile)
Low-latency voice (500ms)
High throughput (300k messages/min)
Integrated prototyping and NLU modeling
Entry conditions for playbooks/workflows
Required variables for workflows
Organization-level usage breakdown
Voiceflow Core optimized model (May 2026)
Transcript filtering by workflow and tool
