Features
Company & person-level visitor identification
Real-time Slack alerts on high-intent visits
Multilingual AI chat trained on product content
Context carry-forward from website to product
Conversational lead qualification against ICP
Dynamic routing based on fit and rules
Demo scheduling in chat (Calendly, etc.)
AI navigates and clicks inside product UI
Record-and-replay onboarding instructions
AI completes tasks (exports, config changes)
Post-sale issue resolution without human handoff
Integration with HubSpot, Salesforce, Slack, Google Ads
SOC 2 Type II certification
Audit logs and role-based permissions
Omnichannel inbox across Slack, Teams, WhatsApp, Telegram, Discord, email, chat, phone
AI-powered intent-based routing
AI Assistants for context, drafting, translation
AI Agents for autonomous Level 1 ticket resolution
Knowledge gap detection and automated article drafting
Account Intelligence with churn signals, health scores, Salesforce opportunity creation
Native phone support (calls as account context, $35/seat/mo)
WhatsApp group messaging via official API
Telegram broadcasts with document support
PDF embedding in Knowledge Base articles
CSAT surveys and ticket forms
SLAs and support hours configuration
Broadcasts for proactive customer communication
Custom and default analytics dashboards
Runbooks for automated support workflows
