Features
AI agents for customer service from knowledge base
Voice of Customer: aggregate feedback from 50+ sources
Sentiment analysis and trending detection
Auto-resolve common support tickets
Smart team routing (e.g., refunds to payments)
Human-in-the-loop oversight and feedback
Built-in AI guardrails for safety and compliance
SOC 2, GDPR, HIPAA, and PDPL compliance
Role-based access control and audit logging
Encryption of data in transit and at rest
Multi-language and multi-channel support
Customizable feedback dashboards
Natural language to SQL query generation
Automatic SQL database schema extraction
Self-learning AI with accuracy measurement
Autonomous PDF and interactive report creation
Drag-and-drop personal dashboards
Proactive weekly insight summaries
Slack and Microsoft Teams integration
Desktop app with offline mode
White-label and embed capability via API
Knowledge base for custom terminology
API for query generation and user management
Supports PostgreSQL, MySQL, Snowflake, BigQuery, Redshift, SQLite, SQL Server
300 tables per database limit
Web research combined with SQL for reports
No data used for model training
