Features
AI agents for customer service from knowledge base
Voice of Customer: aggregate feedback from 50+ sources
Sentiment analysis and trending detection
Auto-resolve common support tickets
Smart team routing (e.g., refunds to payments)
Human-in-the-loop oversight and feedback
Built-in AI guardrails for safety and compliance
SOC 2, GDPR, HIPAA, and PDPL compliance
Role-based access control and audit logging
Encryption of data in transit and at rest
Multi-language and multi-channel support
Customizable feedback dashboards
Omnichannel inbox across Slack, Teams, WhatsApp, Telegram, Discord, email, chat, phone
AI-powered intent-based routing
AI Assistants for context, drafting, translation
AI Agents for autonomous Level 1 ticket resolution
Knowledge gap detection and automated article drafting
Account Intelligence with churn signals, health scores, Salesforce opportunity creation
Native phone support (calls as account context, $35/seat/mo)
WhatsApp group messaging via official API
Telegram broadcasts with document support
PDF embedding in Knowledge Base articles
CSAT surveys and ticket forms
SLAs and support hours configuration
Broadcasts for proactive customer communication
Custom and default analytics dashboards
Runbooks for automated support workflows
