Features
AI-powered customer support chatbot with natural language understanding
Secure Knowledge Vault created from website and documents (no coding)
Public help center (Articles) with rich text editing and full article hosting
Quick Citations showing exact source webpage or document for each answer
Knowledge Gap analysis identifying unanswered customer questions and content gaps
Ticket system for AI-to-human handoff when questions exceed bot capability
Answer HQ Agent for real-time search of business tools (Zendesk, Shopify) without syncing
Scheduled auto-imports to keep Knowledge Vault updated from content sources
Customizable widget themes and AI assistant personality
Chat API (beta) for custom integrations, including Python
Searchable article library for customers with AI-generated summaries
Shareable article links for help center content
Analytics dashboard with ticket deflection metrics and usage insights
Self-serve setup in minutes with guided onboarding or optional founder call
14-day free trial with no credit card required
No-code visual workflow builder
Omnichannel deployment (web, phone, mobile)
Low-latency voice (500ms)
High throughput (300k messages/min)
Integrated prototyping and NLU modeling
Entry conditions for playbooks/workflows
Required variables for workflows
Organization-level usage breakdown
Voiceflow Core optimized model (May 2026)
Transcript filtering by workflow and tool
