Features
AI-powered customer support chatbot with natural language understanding
Secure Knowledge Vault created from website and documents (no coding)
Public help center (Articles) with rich text editing and full article hosting
Quick Citations showing exact source webpage or document for each answer
Knowledge Gap analysis identifying unanswered customer questions and content gaps
Ticket system for AI-to-human handoff when questions exceed bot capability
Answer HQ Agent for real-time search of business tools (Zendesk, Shopify) without syncing
Scheduled auto-imports to keep Knowledge Vault updated from content sources
Customizable widget themes and AI assistant personality
Chat API (beta) for custom integrations, including Python
Searchable article library for customers with AI-generated summaries
Shareable article links for help center content
Analytics dashboard with ticket deflection metrics and usage insights
Self-serve setup in minutes with guided onboarding or optional founder call
14-day free trial with no credit card required
Train on PDFs, URLs, help desk integrations, audio & video
Automatic escalation to live agents or helpdesk
Human correction feedback for continuous learning
Multi-provider support (OpenAI, Claude, Gemini, Llama, Deepseek, Perplexity)
Voice and phone AI agents on Turbo plan
Built-in analytics with resolution tracking and coverage gap analysis
GDPR compliant and SOC 2 certified (Enterprise)
5-minute setup, embeddable chat widget
Multi-step workflow automation with conditional branching
Workspace private AI enterprise search
Autonomous resolution rate up to 92% on heavy knowledge bases
Confidence scoring and out-of-scope detection
Multilingual chat responses with custom persona, avatar, tone
Lead capture, qualification, and CRM sync
Integrations with Zendesk, Freshdesk, HubSpot, Salesforce, Slack, Zapier, WhatsApp
