Features
Omnichannel AI agent (voice, SMS, email, chat, WhatsApp)
Instant training on website / docs / FAQs
Context-aware conversations that remember past interactions
Automatic meeting booking with calendar/CRM sync
Visual workflow builder for call flows
Multi-call handling (concurrent calls)
White-labeling for agencies
Industry-specific AI roles (healthcare, finance, ecommerce)
Smart knowledge base pulling answers from uploaded content
Usage-based pricing with no hidden fees
Integration with common business tools (CRM, email, etc.)
Real-time analytics and call transcription
Multilingual AI capabilities (custom)
Batch calling for outbound campaigns (custom)
Omnichannel inbox across Slack, Teams, WhatsApp, Telegram, Discord, email, chat, phone
AI-powered intent-based routing
AI Assistants for context, drafting, translation
AI Agents for autonomous Level 1 ticket resolution
Knowledge gap detection and automated article drafting
Account Intelligence with churn signals, health scores, Salesforce opportunity creation
Native phone support (calls as account context, $35/seat/mo)
WhatsApp group messaging via official API
Telegram broadcasts with document support
PDF embedding in Knowledge Base articles
CSAT surveys and ticket forms
SLAs and support hours configuration
Broadcasts for proactive customer communication
Custom and default analytics dashboards
Runbooks for automated support workflows
