Features
AI-powered lead qualification with custom criteria
24/7 automated follow-ups across all channels
Human-like conversational booking with calendar sync
Sales intelligence: uncovers pain points and objections
Multi-channel support: SMS, WhatsApp, Instagram, Facebook Messenger
A/B split testing for AI agent optimization
Built-in lead nurturing and win-back sequences
Multi-language support for 17+ languages
Unlimited sub-accounts for agency clients
Real-time analytics dashboard with conversion data
Context-aware agents that share conversation history
GoHighLevel native integration
Handles up to 10,000 leads per agent per day
14-day free trial no credit card required
AI triage with 99.1% accuracy
Automated AI replies with actions (refunds, account updates)
Omnichannel inbox (email, chat, social, voice)
No-code workflow automation
Native knowledge base with semantic search
SingleView customer context (full history, orders, data)
Analytics and SLA management
SOC 2 Type II, GDPR, SSO/SAML compliance
Role-based access and audit logs
Redesigned live chat with self-service focus
Continuous learning from human resolutions
Phased deployment (triage → answers → autonomous)
White-glove implementation with dedicated team
Kay AI agent works with Zendesk, Freshdesk, Intercom, Salesforce
API integration for custom actions
