Features
Analyze support tickets for content gaps
Auto-update existing knowledge base articles
Generate new draft articles from tickets
Merge duplicate articles automatically
Edit articles with AI actions (rewrite, condense)
Adapt to brand voice for new content
Monitor Slack for knowledge topics
Integrate with Confluence, Notion, Zendesk, Guru
Integrate with Salesforce, HubSpot, Front, HelpScout
Continuous knowledge base maintenance
Analyze release notes for updates
Support for large knowledge bases
Provide suggestions for content improvement
Omnichannel inbox across Slack, Teams, WhatsApp, Telegram, Discord, email, chat, phone
AI-powered intent-based routing
AI Assistants for context, drafting, translation
AI Agents for autonomous Level 1 ticket resolution
Knowledge gap detection and automated article drafting
Account Intelligence with churn signals, health scores, Salesforce opportunity creation
Native phone support (calls as account context, $35/seat/mo)
WhatsApp group messaging via official API
Telegram broadcasts with document support
PDF embedding in Knowledge Base articles
CSAT surveys and ticket forms
SLAs and support hours configuration
Broadcasts for proactive customer communication
Custom and default analytics dashboards
Runbooks for automated support workflows
