Features
Create custom AI bots with personality and toolset
Add bots to Discord servers
Provide context via markdown, documents, or website URLs
Search the web and generate images
Query SQL databases to build reports
Connect custom tools via the developer platform
Serverless function hosting with HTTP and MCP bindings
Automatic authentication, security, and billing
CLI for building, shipping, and hosting tools
Version control for tools
Omnichannel inbox across Slack, Teams, WhatsApp, Telegram, Discord, email, chat, phone
AI-powered intent-based routing
AI Assistants for context, drafting, translation
AI Agents for autonomous Level 1 ticket resolution
Knowledge gap detection and automated article drafting
Account Intelligence with churn signals, health scores, Salesforce opportunity creation
Native phone support (calls as account context, $35/seat/mo)
WhatsApp group messaging via official API
Telegram broadcasts with document support
PDF embedding in Knowledge Base articles
CSAT surveys and ticket forms
SLAs and support hours configuration
Broadcasts for proactive customer communication
Custom and default analytics dashboards
Runbooks for automated support workflows
