Features
Real-time agentic search across all connected apps with zero-second delay
Slackbot for Q&A in Slack channels and DMs
Customizable AI bots for onboarding, support, and more
Citations with source links for every answer
Permissioned access control synced from connected apps
Multilingual support for documents and questions
Shared topics (public or private) to share answers externally
Browser extension for searching from any webpage
File upload support (docs, PDFs, spreadsheets, presentations)
Workflows for automating repetitive questions
Choice of AI models: GPT-4o, Claude, Gemini Pro, Llama 3, DeepSeek R1, Grok 2, o3-mini-high, Gemini 2.0 Flash
Verified answers mode with confidence scoring
Deep Research feature for in-depth business analysis (April 2025)
Private bots and desktop notifications (January 2025)
Public shared topics (January 2025)
AI triage with 99.1% accuracy
Automated AI replies with actions (refunds, account updates)
Omnichannel inbox (email, chat, social, voice)
No-code workflow automation
Native knowledge base with semantic search
SingleView customer context (full history, orders, data)
Analytics and SLA management
SOC 2 Type II, GDPR, SSO/SAML compliance
Role-based access and audit logs
Redesigned live chat with self-service focus
Continuous learning from human resolutions
Phased deployment (triage → answers → autonomous)
White-glove implementation with dedicated team
Kay AI agent works with Zendesk, Freshdesk, Intercom, Salesforce
API integration for custom actions
