Features
AI-powered inbound call answering and job booking 24/7
Omnichannel communication (voice, SMS, web chat)
Automated outbound multi-channel drip campaigns (SMS + call)
Real-time call scoring and QA coaching dashboard (Coach)
Speed-to-2s lead response (under 2 seconds)
Simple Scheduler for self-service online booking
Native integration with Google Local Services Ads
Deep integration with ServiceTitan and 40+ other field service CRMs
Human-in-the-Loop escalation for complex calls
Comprehensive analytics and reporting across all channels
Web chat widget to engage site visitors
Outbound speed-to-lead campaigns triggered from any lead source
AI triage with 99.1% accuracy
Automated AI replies with actions (refunds, account updates)
Omnichannel inbox (email, chat, social, voice)
No-code workflow automation
Native knowledge base with semantic search
SingleView customer context (full history, orders, data)
Analytics and SLA management
SOC 2 Type II, GDPR, SSO/SAML compliance
Role-based access and audit logs
Redesigned live chat with self-service focus
Continuous learning from human resolutions
Phased deployment (triage → answers → autonomous)
White-glove implementation with dedicated team
Kay AI agent works with Zendesk, Freshdesk, Intercom, Salesforce
API integration for custom actions
