Features
Multi-agent orchestration (Help Desk, Escalation, Insights agents)
Unified omnichannel inbox (email, chat, WhatsApp, Slack, Discord, voice)
Drag-and-drop workflow builder with 10,000+ actions
Voice AI agents with real-time transcription, recording, barge-in, and warm transfer
Live data ingestion from CRMs, ERPs, and order management systems
AI-powered copilot with suggested replies, next-best actions, and similar conversation search
Knowledge base auto-synced from URLs, PDFs, Google Drive, Intercom
Real-time analytics and insights dashboard with knowledge gap detection
Synthetic data generation and test playground
Customizable brand voice and guardrails
Discord integration for community support channels
Microsoft Teams integration for internal collaboration
Linear and Jira integration for ticket-to-issue sync
Salesforce integration for automated ticket creation and record updates
Multi-lingual auto-translation for conversations
No-code visual workflow builder
Omnichannel deployment (web, phone, mobile)
Low-latency voice (500ms)
High throughput (300k messages/min)
Integrated prototyping and NLU modeling
Entry conditions for playbooks/workflows
Required variables for workflows
Organization-level usage breakdown
Voiceflow Core optimized model (May 2026)
Transcript filtering by workflow and tool
