Features
Multi-agent orchestration (Help Desk, Escalation, Insights agents)
Unified omnichannel inbox (email, chat, WhatsApp, Slack, Discord, voice)
Drag-and-drop workflow builder with 10,000+ actions
Voice AI agents with real-time transcription, recording, barge-in, and warm transfer
Live data ingestion from CRMs, ERPs, and order management systems
AI-powered copilot with suggested replies, next-best actions, and similar conversation search
Knowledge base auto-synced from URLs, PDFs, Google Drive, Intercom
Real-time analytics and insights dashboard with knowledge gap detection
Synthetic data generation and test playground
Customizable brand voice and guardrails
Discord integration for community support channels
Microsoft Teams integration for internal collaboration
Linear and Jira integration for ticket-to-issue sync
Salesforce integration for automated ticket creation and record updates
Multi-lingual auto-translation for conversations
Train on PDFs, URLs, help desk integrations, audio & video
Automatic escalation to live agents or helpdesk
Human correction feedback for continuous learning
Multi-provider support (OpenAI, Claude, Gemini, Llama, Deepseek, Perplexity)
Voice and phone AI agents on Turbo plan
Built-in analytics with resolution tracking and coverage gap analysis
GDPR compliant and SOC 2 certified (Enterprise)
5-minute setup, embeddable chat widget
Multi-step workflow automation with conditional branching
Workspace private AI enterprise search
Autonomous resolution rate up to 92% on heavy knowledge bases
Confidence scoring and out-of-scope detection
Multilingual chat responses with custom persona, avatar, tone
Lead capture, qualification, and CRM sync
Integrations with Zendesk, Freshdesk, HubSpot, Salesforce, Slack, Zapier, WhatsApp
