Features
Appointment booking and scheduling
Natural voice interaction
Custom greeting and voice selection
Intake question collection
Call transfer to human agents
Dashboard with call summaries
Text/email notifications for urgent calls
Website import for instant setup
Forward calls from business line
Lifelike voice AI with human-like tone and cadence
Full-stack dialog agents for voice and chat
Poly Agent Builder for non-technical teams
ADK for developers with code-level control
Proprietary Raven model trained on 1B+ enterprise conversations
Real-time adaptation from every dialog
Enterprise compliance: SOC 2, HIPAA, GDPR, PCI DSS
Brand voice consistency across conversations
Full visibility into every agent decision
Support for complex conversations (fraud, outage, triage, multilingual disputes)
Multilingual support including Croatian
Seamless integration with contact center systems
Analyst agents for plain-language business insights
Agentic Dialog Platform open to all builders
Appointment booking in ModMed (EMR integration)
