Features
Deploy AI agents on WebChat, WhatsApp, Messenger, Telegram, Slack, Discord
Ground replies on FAQs, website pages, product catalogs, Google Sheets
Visual workflow builder for actions and automation
Keyword trigger rules via JSON rule builder
Shared inbox with AI summaries and human takeover
Custom bot persona (tone, welcome message, system prompt)
Lead and order dashboards from conversations
MCP (Model Context Protocol) integrations for external tools
Playground for testing bot responses
Chrome extension for scraping website context
Free planning tools: ROI calculator, readiness quiz, channel picker
Unified omnichannel inbox (Slack, Teams, WhatsApp, Email, Chat, Discord, Phone)
AI agents for autonomous resolution up to 50%
Intent-based routing and triage
Ask AI for customer data queries and chart generation
Knowledge automation with gap detection and article drafting
Account intelligence with churn signals and renewal risk
Native phone support with call-to-context (Mar 2026)
WhatsApp group messaging (Jun 2026)
Bulk account update via CSV (Jun 2026)
Create Salesforce opportunities from Pylon (Jun 2026)
Customizable priority icons and labels (Jun 2026)
Custom dashboards and reporting
SLAs, CSAT surveys, assignment rules
Custom fields, tags, triggers, macros
