Features
Deploy AI agents on WebChat, WhatsApp, Messenger, Telegram, Slack, Discord
Ground replies on FAQs, website pages, product catalogs, Google Sheets
Visual workflow builder for actions and automation
Keyword trigger rules via JSON rule builder
Shared inbox with AI summaries and human takeover
Custom bot persona (tone, welcome message, system prompt)
Lead and order dashboards from conversations
MCP (Model Context Protocol) integrations for external tools
Playground for testing bot responses
Chrome extension for scraping website context
Free planning tools: ROI calculator, readiness quiz, channel picker
No-code visual workflow builder
Omnichannel deployment (web, phone, mobile)
Low-latency voice (500ms)
High throughput (300k messages/min)
Integrated prototyping and NLU modeling
Entry conditions for playbooks/workflows
Required variables for workflows
Organization-level usage breakdown
Voiceflow Core optimized model (May 2026)
Transcript filtering by workflow and tool