Features
Deploy AI agents on WebChat, WhatsApp, Messenger, Telegram, Slack, Discord
Ground replies on FAQs, website pages, product catalogs, Google Sheets
Visual workflow builder for actions and automation
Keyword trigger rules via JSON rule builder
Shared inbox with AI summaries and human takeover
Custom bot persona (tone, welcome message, system prompt)
Lead and order dashboards from conversations
MCP (Model Context Protocol) integrations for external tools
Playground for testing bot responses
Chrome extension for scraping website context
Free planning tools: ROI calculator, readiness quiz, channel picker
Train on PDFs, URLs, help desk integrations, audio & video
Automatic escalation to live agents or helpdesk
Human correction feedback for continuous learning
Multi-provider support (OpenAI, Claude, Gemini, Llama, Deepseek, Perplexity)
Voice and phone AI agents on Turbo plan
Built-in analytics with resolution tracking and coverage gap analysis
GDPR compliant and SOC 2 certified (Enterprise)
5-minute setup, embeddable chat widget
Multi-step workflow automation with conditional branching
Workspace private AI enterprise search
Autonomous resolution rate up to 92% on heavy knowledge bases
Confidence scoring and out-of-scope detection
Multilingual chat responses with custom persona, avatar, tone
Lead capture, qualification, and CRM sync
Integrations with Zendesk, Freshdesk, HubSpot, Salesforce, Slack, Zapier, WhatsApp
