Features
AI tenant communication via phone, WhatsApp, SMS, and email (Alice)
Automated rent collection with payment reminders and arrears tracking
Maintenance triage and contractor dispatch automation
Lease and tenant lifecycle management
Compliance tracking and reporting
24/7 inbound call handling with AI agent
Multi-channel tenant messaging
Real-time portfolio dashboards and analytics
Contractor coordination without manual chasing
Integration with existing CRM systems
City-specific solutions (NYC, Miami, LA)
AI triage with 99.1% accuracy
Automated AI replies with actions (refunds, account updates)
Omnichannel inbox (email, chat, social, voice)
No-code workflow automation
Native knowledge base with semantic search
SingleView customer context (full history, orders, data)
Analytics and SLA management
SOC 2 Type II, GDPR, SSO/SAML compliance
Role-based access and audit logs
Redesigned live chat with self-service focus
Continuous learning from human resolutions
Phased deployment (triage → answers → autonomous)
White-glove implementation with dedicated team
Kay AI agent works with Zendesk, Freshdesk, Intercom, Salesforce
API integration for custom actions
