Features
Enterprise IM with AI group assistant and conversation summaries
Multi-channel live chat with AI intent detection and quality assurance
AI Agent supporting Ollama, DeepSeek, Zhipu, Qwen LLMs
Knowledge base with AI writing assistant and Q&A
Ticketing system with AI auto-create, auto-assign, auto-close
Workflow automation with custom orchestration, Function Calling, MCP
Task management with calendar and to-do items
Call center with FreeSWITCH, AI outbound calls, speech recognition, TTS
Video support: WebRTC video calls, screen sharing, remote assist, recording, AI analytics
Customer management (SCRM): AI profiling, lifecycle management, marketing automation
Voice of Customer: social comment capture, review sync, feedback, surveys
Open API, SDKs, plugin ecosystem, developer tools
Self-hosted deployment, full data sovereignty
Mobile and desktop compatible
Real-time messaging and notifications
Automatic call recording and transcription
AI-generated conversation summaries
Objection identification and extraction
Action item extraction from calls
Ask Apollo AI follow-up questions on calls
Scorecard creation for coaching
Keyword and talk track tracking
Conversation analytics and performance insights
Post-call automation for CRM updates
Automated follow-up draft generation
Deal context extraction from conversations
Real-time sentiment and booking probability scoring
Custom AI training on past emails (Professional+ plan)
Trigger conversations based on job changes and funding events
Apollo MCP for AI-driven prospecting and deal execution
