Features
Enterprise IM with AI group assistant and conversation summaries
Multi-channel live chat with AI intent detection and quality assurance
AI Agent supporting Ollama, DeepSeek, Zhipu, Qwen LLMs
Knowledge base with AI writing assistant and Q&A
Ticketing system with AI auto-create, auto-assign, auto-close
Workflow automation with custom orchestration, Function Calling, MCP
Task management with calendar and to-do items
Call center with FreeSWITCH, AI outbound calls, speech recognition, TTS
Video support: WebRTC video calls, screen sharing, remote assist, recording, AI analytics
Customer management (SCRM): AI profiling, lifecycle management, marketing automation
Voice of Customer: social comment capture, review sync, feedback, surveys
Open API, SDKs, plugin ecosystem, developer tools
Self-hosted deployment, full data sovereignty
Mobile and desktop compatible
Real-time messaging and notifications
PDF API for parsing and extraction
Instant answers from PDFs
Multi-document chat (Pro and above)
Single sign-on (Enterprise)
Custom data retention (Enterprise)
Priority processing (Pro)
Collaboration features (Team)
