Features
Enterprise IM with AI group assistant and conversation summaries
Multi-channel live chat with AI intent detection and quality assurance
AI Agent supporting Ollama, DeepSeek, Zhipu, Qwen LLMs
Knowledge base with AI writing assistant and Q&A
Ticketing system with AI auto-create, auto-assign, auto-close
Workflow automation with custom orchestration, Function Calling, MCP
Task management with calendar and to-do items
Call center with FreeSWITCH, AI outbound calls, speech recognition, TTS
Video support: WebRTC video calls, screen sharing, remote assist, recording, AI analytics
Customer management (SCRM): AI profiling, lifecycle management, marketing automation
Voice of Customer: social comment capture, review sync, feedback, surveys
Open API, SDKs, plugin ecosystem, developer tools
Self-hosted deployment, full data sovereignty
Mobile and desktop compatible
Real-time messaging and notifications
Omnichannel inbox across Slack, Teams, WhatsApp, Telegram, Discord, email, chat, phone
AI-powered intent-based routing
AI Assistants for context, drafting, translation
AI Agents for autonomous Level 1 ticket resolution
Knowledge gap detection and automated article drafting
Account Intelligence with churn signals, health scores, Salesforce opportunity creation
Native phone support (calls as account context, $35/seat/mo)
WhatsApp group messaging via official API
Telegram broadcasts with document support
PDF embedding in Knowledge Base articles
CSAT surveys and ticket forms
SLAs and support hours configuration
Broadcasts for proactive customer communication
Custom and default analytics dashboards
Runbooks for automated support workflows
