Features
Autonomous AI phone agents with natural conversation
Real-time call analytics and sentiment tracking
Seamless human escalation with context handoff
Multi-turn dialogue and follow-up handling
Custom voice personas (tone, accent, pacing)
CRM/helpdesk integration (Zendesk, Salesforce, HubSpot)
Post-call transcripts and summaries
No-code workflow builder for call flows
Concurrent call handling with auto-scaling
Call recording and compliance archiving
Custom LLM fine-tuning on call logs
IVR-style menu navigation with AI
Agent Operating Procedures (AOPs) in natural language for workflow definition
Duet Autopilot for self-improving AI agents
Omnichannel support: chat, voice, email
Voice AI with human-like conversation and brand customization
Chat with complex workflow execution
Email resolution with contextual awareness
QA Hub for collaborative agent quality management
Guided Discovery for product recommendations
Automatic optimization and root cause analysis
Live A/B testing for agent optimization
Simulations at scale for QA
Watchtower always-on QA monitoring
AI-powered suggestions for knowledge base
Experiments for iterative improvement
Cross-channel memory for consistent context
