Features
Autonomous AI phone agents with natural conversation
Real-time call analytics and sentiment tracking
Seamless human escalation with context handoff
Multi-turn dialogue and follow-up handling
Custom voice personas (tone, accent, pacing)
CRM/helpdesk integration (Zendesk, Salesforce, HubSpot)
Post-call transcripts and summaries
No-code workflow builder for call flows
Concurrent call handling with auto-scaling
Call recording and compliance archiving
Custom LLM fine-tuning on call logs
IVR-style menu navigation with AI
Lifelike voice AI with human-like tone and cadence
Full-stack dialog agents for voice and chat
Poly Agent Builder for non-technical teams
ADK for developers with code-level control
Proprietary Raven model trained on 1B+ enterprise conversations
Real-time adaptation from every dialog
Enterprise compliance: SOC 2, HIPAA, GDPR, PCI DSS
Brand voice consistency across conversations
Full visibility into every agent decision
Support for complex conversations (fraud, outage, triage, multilingual disputes)
Multilingual support including Croatian
Seamless integration with contact center systems
Analyst agents for plain-language business insights
Agentic Dialog Platform open to all builders
Appointment booking in ModMed (EMR integration)
