Features
Autonomous multilingual AI agents for voice, chat, email, WhatsApp, social media
Real-time agent copilot with live call assistance and next-best-action
Supervisor dashboard for 100% conversation quality review
Automated QA and agent scoring
Sentiment analysis and voice of customer extraction
Conversational summarization and transcription
Multi-session context retention across channels
Custom reporting and BI integrations
AI agent simulator for testing
Knowledge base and agent memory
Workflow automation via actions framework
Campaign management and Customer 360 view
Multilingual support with cross-lingual AI
Compliance guardrails and live objection handling
Sub-second voice latency with natural interruption handling
Automatic call recording from Zoom, Webex, and more
AI-powered transcription and analytics
Talk-listen ratio tracking
Competitor mention detection
Objection handling analysis
Real-time coaching cues on live calls
Personalized playlists of winning behaviors
Pipeline health dashboards
Team adoption and usage tracking
Salesforce and CRM integration
Slack integration for notifications and snippets
Outreach and SalesLoft integration
Call library with search and filters
Automated email capture and analysis