Features
24/7 AI voice call answering
Complex order taking with modifications and add-ons
Direct POS integration: Toast, Square, Clover, SkyTab
Smart upselling based on order history and menu
Multilingual support: English, Spanish, and more
Reservations and event triage
Route complex queries to human staff
Analytics dashboard: call volume, revenue recovered, peak times
Customizable prompts and menu learning
Works with existing phone numbers
Never puts callers on hold
Starter template with initial training
Real-time inventory awareness via POS
Accent and speech variation handling
Voice Agent with AI call handling and routing
AI Chatbot & Search supporting 75+ languages
Workflow automation for permits and licenses
Constituent Relationship Manager (CRM)
Outbound Communications for proactive alerts and notifications
Real-time service performance analytics
ArcGIS integration for spatial data
Municipal code lookup integration
Payment gateway integration
VoIP phone system integration
ADA-compliant accessibility
24/7 self-service across web, mobile, and voice
Automated case routing and escalation
Real-time status updates for residents
Dedicated customer success manager (Unify tier)
