Features
24/7 AI voice call answering
Complex order taking with modifications and add-ons
Direct POS integration: Toast, Square, Clover, SkyTab
Smart upselling based on order history and menu
Multilingual support: English, Spanish, and more
Reservations and event triage
Route complex queries to human staff
Analytics dashboard: call volume, revenue recovered, peak times
Customizable prompts and menu learning
Works with existing phone numbers
Never puts callers on hold
Starter template with initial training
Real-time inventory awareness via POS
Accent and speech variation handling
Unified omnichannel inbox (Slack, Teams, WhatsApp, Email, Chat, Discord, Phone)
AI agents for autonomous resolution up to 50%
Intent-based routing and triage
Ask AI for customer data queries and chart generation
Knowledge automation with gap detection and article drafting
Account intelligence with churn signals and renewal risk
Native phone support with call-to-context (Mar 2026)
WhatsApp group messaging (Jun 2026)
Bulk account update via CSV (Jun 2026)
Create Salesforce opportunities from Pylon (Jun 2026)
Customizable priority icons and labels (Jun 2026)
Custom dashboards and reporting
SLAs, CSAT surveys, assignment rules
Custom fields, tags, triggers, macros
