Features
Train on website, Notion, Google Drive, YouTube, PDFs, and more
Auto-sync data sources (weekly retrain)
Omnichannel deployment (web widget, WhatsApp, Slack, Crisp, Telegram)
Human handoff (take over conversations)
Shared inbox for team management
Function calling (custom API endpoints)
Customizable chatbot persona and branding
GPT-4o-mini on free tier, GPT-4 on paid tiers
Consolidate Slack, Teams, Discord, email, in-app into one workspace
Ari AI agent for triage and resolution
Sidekick AI assistant in-app and in Slack
Sidekick actions across tools (Linear, Notion) with approval
Custom AI agents with own models and data
Multi-agent orchestration with human handoff
AI-driven auto-label, urgency detection, thread summaries
Automated trend detection and daily digests
Pause threads indefinitely
Machine users link Linear issues via API
AI workflow automation with manual triggers
Help Center with Ask AI self-service
CSAT surveys and sentiment analysis
SLAs, business hours, customer tiers
API-first: GraphQL, webhooks, events
