Features
Retrieval-Augmented Generation (RAG) architecture
Conversational memory and chat history
User feedback submission and rating
Source file and URL citation in answers
Fully customizable widget UI (colors, fonts, logo)
Analytics dashboard with conversation clustering
SDK for custom integrations
Train AI on proprietary business content
Zero license costs (open-source)
Cloud provider agnostic deployment
GDPR compliant and no third-party data leakage
ISO 27001 certified teams development
Support for GPT, Llama, Mistral LLMs
Finite state machines (FSMs) and agent support
AI triage with 99.1% accuracy
Automated AI replies with actions (refunds, account updates)
Omnichannel inbox (email, chat, social, voice)
No-code workflow automation
Native knowledge base with semantic search
SingleView customer context (full history, orders, data)
Analytics and SLA management
SOC 2 Type II, GDPR, SSO/SAML compliance
Role-based access and audit logs
Redesigned live chat with self-service focus
Continuous learning from human resolutions
Phased deployment (triage → answers → autonomous)
White-glove implementation with dedicated team
Kay AI agent works with Zendesk, Freshdesk, Intercom, Salesforce
API integration for custom actions
