Features
Omnichannel inbox (WhatsApp, Instagram, Messenger, Telegram, SMS, Email, Web Chat)
AI chatbot builder (MaxIA) – no-code, train on your own data
Live chat with smart handoff to human agents
Shared team inbox – unified conversations across channels
CRM integration – MaxCRM profiles, pipelines, signals
Conversational commerce – catalog, cart, in-chat checkout
Targeted broadcasts – proactive customer outreach
Reporting and analytics – track engagement and conversions
Mobile app – manage chats on the go
Bot Marketplace – pre-built industry-specific chatbots
Supports multiple AI models (OpenAI, Anthropic, Google Gemini, Deepseek, Llama)
White-label option (Ultra plan)
No-code drag-and-drop builder
Auto-translate 100+ languages
Omnichannel inbox across Slack, Teams, WhatsApp, Telegram, Discord, email, chat, phone
AI-powered intent-based routing
AI Assistants for context, drafting, translation
AI Agents for autonomous Level 1 ticket resolution
Knowledge gap detection and automated article drafting
Account Intelligence with churn signals, health scores, Salesforce opportunity creation
Native phone support (calls as account context, $35/seat/mo)
WhatsApp group messaging via official API
Telegram broadcasts with document support
PDF embedding in Knowledge Base articles
CSAT surveys and ticket forms
SLAs and support hours configuration
Broadcasts for proactive customer communication
Custom and default analytics dashboards
Runbooks for automated support workflows
