Features
Omnichannel inbox (WhatsApp, Instagram, Messenger, Telegram, SMS, Email, Web Chat)
AI chatbot builder (MaxIA) – no-code, train on your own data
Live chat with smart handoff to human agents
Shared team inbox – unified conversations across channels
CRM integration – MaxCRM profiles, pipelines, signals
Conversational commerce – catalog, cart, in-chat checkout
Targeted broadcasts – proactive customer outreach
Reporting and analytics – track engagement and conversions
Mobile app – manage chats on the go
Bot Marketplace – pre-built industry-specific chatbots
Supports multiple AI models (OpenAI, Anthropic, Google Gemini, Deepseek, Llama)
White-label option (Ultra plan)
No-code drag-and-drop builder
Auto-translate 100+ languages
No-code visual workflow builder
Omnichannel deployment (web, phone, mobile)
Low-latency voice (500ms)
High throughput (300k messages/min)
Integrated prototyping and NLU modeling
Entry conditions for playbooks/workflows
Required variables for workflows
Organization-level usage breakdown
Voiceflow Core optimized model (May 2026)
Transcript filtering by workflow and tool
