Features
Omnichannel inbox (WhatsApp, Instagram, Messenger, Telegram, SMS, Email, Web Chat)
AI chatbot builder (MaxIA) – no-code, train on your own data
Live chat with smart handoff to human agents
Shared team inbox – unified conversations across channels
CRM integration – MaxCRM profiles, pipelines, signals
Conversational commerce – catalog, cart, in-chat checkout
Targeted broadcasts – proactive customer outreach
Reporting and analytics – track engagement and conversions
Mobile app – manage chats on the go
Bot Marketplace – pre-built industry-specific chatbots
Supports multiple AI models (OpenAI, Anthropic, Google Gemini, Deepseek, Llama)
White-label option (Ultra plan)
No-code drag-and-drop builder
Auto-translate 100+ languages
Train on PDFs, URLs, help desk integrations, audio & video
Automatic escalation to live agents or helpdesk
Human correction feedback for continuous learning
Multi-provider support (OpenAI, Claude, Gemini, Llama, Deepseek, Perplexity)
Voice and phone AI agents on Turbo plan
Built-in analytics with resolution tracking and coverage gap analysis
GDPR compliant and SOC 2 certified (Enterprise)
5-minute setup, embeddable chat widget
Multi-step workflow automation with conditional branching
Workspace private AI enterprise search
Autonomous resolution rate up to 92% on heavy knowledge bases
Confidence scoring and out-of-scope detection
Multilingual chat responses with custom persona, avatar, tone
Lead capture, qualification, and CRM sync
Integrations with Zendesk, Freshdesk, HubSpot, Salesforce, Slack, Zapier, WhatsApp
