Features
8 clinical ticket labels (Clinical Urgency, PHI Exposure, EHR Integration, etc.)
PHI risk detection and HIPAA breach flagging
Instant escalation triggers
Zero-retention architecture (ticket text discarded after processing)
BAA included on all plans
Webhook integration (no SDK required)
Custom labels (Clinical plan and above)
Compliance flagging (Clinical plan and above)
Priority Support (Clinical plan and above)
Dedicated infrastructure (Critical plan and above)
Quarterly review call (Critical plan and above)
SLA guarantee (Critical plan and above)
98% accuracy on standard tickets
97% accuracy on edge cases
Omnichannel inbox across Slack, Teams, WhatsApp, Telegram, Discord, email, chat, phone
AI-powered intent-based routing
AI Assistants for context, drafting, translation
AI Agents for autonomous Level 1 ticket resolution
Knowledge gap detection and automated article drafting
Account Intelligence with churn signals, health scores, Salesforce opportunity creation
Native phone support (calls as account context, $35/seat/mo)
WhatsApp group messaging via official API
Telegram broadcasts with document support
PDF embedding in Knowledge Base articles
CSAT surveys and ticket forms
SLAs and support hours configuration
Broadcasts for proactive customer communication
Custom and default analytics dashboards
Runbooks for automated support workflows
