Features
Autonomous ticket resolution across chat, email, and voice
AI copilot drafting replies and summarizing conversations
Multi-step reasoning for complex ticket handling
Decision logs for auditability and compliance
Agentic API for custom workflow automation
AI Business Intelligence for actionable support insights
AI Translator supporting 40+ languages
Trains on past tickets, FAQs, knowledge bases
Patented hallucination prevention architecture
Real-time reply drafting and summarization
Automated triage and routing
No-cost 30-day pilot with 1,000 free responses
60-day refund guarantee if resolution rate below 60%
Self-hosted LLM options for enterprises
Dedicated isolated servers per client
Unified omnichannel inbox (Slack, Teams, WhatsApp, Email, Chat, Discord, Phone)
AI agents for autonomous resolution up to 50%
Intent-based routing and triage
Ask AI for customer data queries and chart generation
Knowledge automation with gap detection and article drafting
Account intelligence with churn signals and renewal risk
Native phone support with call-to-context (Mar 2026)
WhatsApp group messaging (Jun 2026)
Bulk account update via CSV (Jun 2026)
Create Salesforce opportunities from Pylon (Jun 2026)
Customizable priority icons and labels (Jun 2026)
Custom dashboards and reporting
SLAs, CSAT surveys, assignment rules
Custom fields, tags, triggers, macros
