Features
Autonomous ticket resolution across chat, email, and voice
AI copilot drafting replies and summarizing conversations
Multi-step reasoning for complex ticket handling
Decision logs for auditability and compliance
Agentic API for custom workflow automation
AI Business Intelligence for actionable support insights
AI Translator supporting 40+ languages
Trains on past tickets, FAQs, knowledge bases
Patented hallucination prevention architecture
Real-time reply drafting and summarization
Automated triage and routing
No-cost 30-day pilot with 1,000 free responses
60-day refund guarantee if resolution rate below 60%
Self-hosted LLM options for enterprises
Dedicated isolated servers per client
Omnichannel inbox across Slack, Teams, WhatsApp, Telegram, Discord, email, chat, phone
AI-powered intent-based routing
AI Assistants for context, drafting, translation
AI Agents for autonomous Level 1 ticket resolution
Knowledge gap detection and automated article drafting
Account Intelligence with churn signals, health scores, Salesforce opportunity creation
Native phone support (calls as account context, $35/seat/mo)
WhatsApp group messaging via official API
Telegram broadcasts with document support
PDF embedding in Knowledge Base articles
CSAT surveys and ticket forms
SLAs and support hours configuration
Broadcasts for proactive customer communication
Custom and default analytics dashboards
Runbooks for automated support workflows
