Features
AI-powered chatbot trained on website content
Lead capture with customizable forms
Ticket deflection by answering FAQs autonomously
Visual conversation flow builder
Human handoff with context preservation
Real-time analytics and conversation logs
Customizable chat widget (colors, position, triggers)
API for custom integrations
CRM integration (HubSpot, Salesforce, etc.)
AI triage with 99.1% accuracy
Automated AI replies with actions (refunds, account updates)
Omnichannel inbox (email, chat, social, voice)
No-code workflow automation
Native knowledge base with semantic search
SingleView customer context (full history, orders, data)
Analytics and SLA management
SOC 2 Type II, GDPR, SSO/SAML compliance
Role-based access and audit logs
Redesigned live chat with self-service focus
Continuous learning from human resolutions
Phased deployment (triage → answers → autonomous)
White-glove implementation with dedicated team
Kay AI agent works with Zendesk, Freshdesk, Intercom, Salesforce
API integration for custom actions
