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Customerly vs Zendesk
Side-by-side comparison of features, pricing, and ratings
AI-powered customer support suite that automates 71% of requests for SaaS teams.
Visit WebsitePricing
Freemium
Paid
Plans
$0
$9/mo
$49/mo
$55/agent/mo
$89/agent/mo
$115/agent/mo
Popularity
5.1k views
3.3k views
Skill Level
Beginner-friendly
Intermediate
API Available
Platforms
WebMobileAPI
WebMobileAPI
Categories
💬 Customer Support
💬 Customer Support
Features
Aura AI Assistant for autonomous ticket resolution
Live chat with human-like AI responses
AI Missions for churn reduction, refund processing
Smart escalation to human agents with context
Unified help desk (inbox + help center)
Conversation topic insights (Aura Insights)
In-app surveys and NPS measurement
Smart contact segmentation (CRM/list)
Chatflows for automated messaging
Workflow automation (merge interaction data)
Help center / knowledge base creation
APIs, SDKs, and webhooks integration
iOS and Android mobile app support
Real-time analytics and performance insights
Self-improving AI agents that learn from every resolution
AI-powered agent copilot for proactive assistance
Automatic quality assurance scoring for human and AI agents
AI-driven workforce management and scheduling
Unified ticketing, live chat, and voice support
Knowledge base with connected knowledge
Omnichannel messaging and live chat
IT service management (ITSM) capabilities
Employee service desk for internal support
Reporting and analytics for service insights
Marketplace with 1,800+ apps and integrations
Actions and integrations across data systems
Enterprise-grade security and AI governance