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Decagon vs ElevenLabs Conversational AI
Side-by-side comparison of features, pricing, and ratings
Self-improving AI concierge for personalized customer interactions across chat, voice, and email.
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Deploy human-like voice and chat agents in minutes with ElevenLabs Conversational AI.
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Contact Sales
Contact Sales
Plans
Custom
$0/mo
$6/mo
$22/mo (first month $11)
$99/mo
$299/mo
$990/mo
Custom
Popularity
5.1k views
4.1k views
Skill Level
Advanced
Beginner-friendly
API Available
Platforms
WebAPI
WebAPI
Categories
💬 Customer Support
🎙️ Voice & Speech💬 Customer Support
Features
Natural-language Agent Operating Procedures (AOPs)
Duet Autopilot self-improving agents
Omnichannel support: chat, voice, email
Voice AI with human-like conversation
Chat with complex workflow execution
Email resolution with contextual awareness
QA Hub for collaborative agent quality
Guided Discovery for product recommendations
Automatic optimization and Root Cause Analysis
Live A/B testing for agent optimization
Simulations at scale for QA
Watchtower always-on QA monitoring
AI-powered suggestions for knowledge
Experiments for iterative improvement
Cross-channel memory for consistent context
Visual agent builder with prompt or template
Knowledge configuration from docs, FAQs, data sources
Custom SOPs without code
Sub-second voice response latency
10,000+ expressive voices or voice cloning
70+ language support with real-time switching
Emotionally context-aware conversations
Omnichannel voice and chat continuity
Prebuilt templates for common use cases
Safety and compliance guardrails validation
Granular team permissions and collaboration
SOC 2, HIPAA, GDPR compliance
Regional data residency and zero retention modes
Conversation monitoring and improvement dashboard
Agent workflow with sub-agents and transfer
Integrations
Zendesk
Salesforce
Intercom
Five9
Twilio
Slack
Shopify
HubSpot
Freshdesk
Jira
Confluence
Google Cloud Marketplace
Zapier
Stripe
Cal.com
Gmail
WhatsApp