Features
Automates repetitive phone calls to payors and providers
Eligibility and benefit verification calls
Prior authorization request and status checks
Claim status inquiry and follow-up
IVR navigation and hold management
Conversational AI for live agent interactions
User-submitted call requests with patient info and questions
Answer retrieval and sharing back to user
HIPAA compliance with Vanta monitoring
Scalable support capacity
Preserves institutional knowledge
Flexible scaling of support capacity
Autonomous AI workers for end-to-end task execution
Voice AI for voice-based interactions
Hybrid agentic+deterministic workflow builder
Northstar metrics for agent performance evaluation
Adversarial agents for robustness testing
Audits for agent behavior compliance
Context curation from real-world work
Custom interfaces for human-agent collaboration
Multi-agent control tower for coordination
Agentic data for continuous learning
Integration with existing enterprise systems
Security and reliability controls
Developer tools for customization
Scale agents across regions and business units
Forward Deployed Engineers for deployment support
