Features
Automates repetitive phone calls to payors and providers
Eligibility and benefit verification calls
Prior authorization request and status checks
Claim status inquiry and follow-up
IVR navigation and hold management
Conversational AI for live agent interactions
User-submitted call requests with patient info and questions
Answer retrieval and sharing back to user
HIPAA compliance with Vanta monitoring
Scalable support capacity
Preserves institutional knowledge
Flexible scaling of support capacity
AI Agents for automated workflow execution
Flow Builder low-code automation design tool
Sidekick natural language AI assistant
Flow AI in-platform automation assistant
Voice AI for patient communications
Automated copay estimation with RTE verification
Care gap outreach and self-scheduling
Automated referral management and leakage reduction
Automated appeal letter generation
Real-time eligibility verification
Patient intake and registration automation
Order transcription automation
Denial prevention workflows
Pre-procedure instructions via Voice AI Agent
