Features
AI-powered conversational interviews with adaptive follow-up
Human-like voice AI with natural pauses and emphasis
Zero-friction launch: no login or download for respondents
Auto-summarization of each interview with key themes and sentiment
Real-time AI pivot based on user input (pricing, bugs, etc.)
Embeddable interview widget (HTML, React, Next.js, Vue, Svelte)
Sentiment analysis across conversations
CSV export with respondent names and emails
Slack integration for notifications and data delivery
Webhooks for custom integrations
Roles and permissions: admin, member, read-only, billing-only
Project-level access controls (restricted, read/write)
Knowledge context upload (up to 50,000 tokens on Business)
Respondent identity linking (v2)
Session control (pause/resume interviews, v2)
Real-time behavior suggestions for agents
Omnichannel interaction analysis (voice, digital)
Automated complaint management
Sales effectiveness coaching in real time
Customer sentiment measurement
Copilot for agents, supervisors, and leaders (Core+)
AI agents for self-service and proactive engagement (Complete+)
Automated summary of interactions
Gamification and employee knowledge portal
Bring your own transcription (Ultimate)
Quality management and performance management
Service Automation (Complete+)
Prebuilt CRM integrations (Ultimate)
Integrations
NICE Customer Engagement Analytics
NICE Interaction Analytics
NICE Performance Management
NICE Workforce Management
Prebuilt CRM integrations
Bring your own knowledge base
