Features
AI-powered conversational interviews with adaptive follow-up
Human-like voice AI with natural pauses and emphasis
Zero-friction launch: no login or download for respondents
Auto-summarization of each interview with key themes and sentiment
Real-time AI pivot based on user input (pricing, bugs, etc.)
Embeddable interview widget (HTML, React, Next.js, Vue, Svelte)
Sentiment analysis across conversations
CSV export with respondent names and emails
Slack integration for notifications and data delivery
Webhooks for custom integrations
Roles and permissions: admin, member, read-only, billing-only
Project-level access controls (restricted, read/write)
Knowledge context upload (up to 50,000 tokens on Business)
Respondent identity linking (v2)
Session control (pause/resume interviews, v2)
Omnichannel inbox across Slack, Teams, WhatsApp, Telegram, Discord, email, chat, phone
AI-powered intent-based routing
AI Assistants for context, drafting, translation
AI Agents for autonomous Level 1 ticket resolution
Knowledge gap detection and automated article drafting
Account Intelligence with churn signals, health scores, Salesforce opportunity creation
Native phone support (calls as account context, $35/seat/mo)
WhatsApp group messaging via official API
Telegram broadcasts with document support
PDF embedding in Knowledge Base articles
CSAT surveys and ticket forms
SLAs and support hours configuration
Broadcasts for proactive customer communication
Custom and default analytics dashboards
Runbooks for automated support workflows
