Features
AI-powered real-time transcription
Sentiment analysis and conversation intelligence
AI Live Coach for real-time agent guidance
Freeform LLM Scorecards for LLM-based evaluation
AI Playbooks for automated workflows
AI Agents for autonomous task resolution (scheduling, refunds, etc.)
Post-call automation and summaries
Workforce management with shift constraints
Custom call labeling and tagging
Cost allocation by department
Redeploy agents via Live Panel
High-volume Dialer for outbound campaigns
Call recording and analytics
Video conferencing and screen sharing
Records and transcribes conversations in 98 languages
AI-generated call summaries and follow-ups
Automated CRM field filling with zero setup
AI coach scores calls with custom scorecards (BANT, MEDDIC, SPICE)
Real-time pipeline and GTM insights
AI Crew no-code autonomous agent builder
MCP server to query sales data from any AI tool
Mobile app for offline and in-person meeting capture
Conversation library with search and playback
AI object detection for matching deals in CRM
AI field suggestions without manual prompts
Human-in-the-loop data sync control
Performance dashboards for team improvement
GDPR-compliant and ISO 27001 certified
Free licenses for other departments
