Features
AI-powered real-time transcription
Sentiment analysis and conversation intelligence
AI Live Coach for real-time agent guidance
Freeform LLM Scorecards for LLM-based evaluation
AI Playbooks for automated workflows
AI Agents for autonomous task resolution (scheduling, refunds, etc.)
Post-call automation and summaries
Workforce management with shift constraints
Custom call labeling and tagging
Cost allocation by department
Redeploy agents via Live Panel
High-volume Dialer for outbound campaigns
Call recording and analytics
Video conferencing and screen sharing
Real-time noise cancellation with system-level audio processing
AI Meeting Copilot with GPT-4 summaries and action items
Meeting transcription with speaker identification
Accent conversion for both speaker and listener sides
On-device processing for low latency and privacy
Voice translation in 80+ languages
Call Center AI with voice isolation and after-call summaries
VIVA 2.0 platform for building voice AI agents
Webhook and MCP integration support
Desktop apps for Windows and Mac
Mobile apps for iOS and Android
SOC 2 Type II and GDPR compliance
Voice Security and Speech Analytics (new in 2026)
Compatibility with 800+ communication apps
