Features
AI-powered real-time transcription
Sentiment analysis and conversation intelligence
AI Live Coach for real-time agent guidance
Freeform LLM Scorecards for LLM-based evaluation
AI Playbooks for automated workflows
AI Agents for autonomous task resolution (scheduling, refunds, etc.)
Post-call automation and summaries
Workforce management with shift constraints
Custom call labeling and tagging
Cost allocation by department
Redeploy agents via Live Panel
High-volume Dialer for outbound campaigns
Call recording and analytics
Video conferencing and screen sharing
Automatic conversation recording via Pendant
Transcription of recorded conversations
Unlimited meeting notes (free for existing users)
Searchable transcript history
Data export tool for downloading transcripts
Wearable device (discontinued)
Desktop app recording (sunsetting)
Web app recording (sunsetting)
Rewind screen and audio capture (sunsetting)
Regional availability restrictions
