Features
Over 100 adaptive agent personalities for voice, email, SMS
A/B testing at scale for agent behavior optimization
Real-time dashboard for performance and agent activity monitoring
Omnichannel coordination across voice, email, and SMS
SOC 2 Type II compliance certification
CFPB-compliant controls for consumer protection
TCPA-compliant consent management
PCI-compliant payment data security
Human-in-the-loop escalation and oversight controls
Audit trails and model governance lineage
Hallucination guardrails in AI conversations
Policy stress-testing for regulatory scenarios
Fail-safe mapping for deviation detection
High-precision inbound and outbound campaign execution
Self-service collections capabilities
No-code visual workflow builder
Omnichannel deployment (web, phone, mobile)
Low-latency voice (500ms)
High throughput (300k messages/min)
Integrated prototyping and NLU modeling
Entry conditions for playbooks/workflows
Required variables for workflows
Organization-level usage breakdown
Voiceflow Core optimized model (May 2026)
Transcript filtering by workflow and tool
